Terms of service

These terms govern the use of Cortex Pulse, provided by Cortex Pulse Ltd, registered in England & Wales. By setting up an account or using the apps, the business agrees to them.

What we provide

Cortex Pulse is software: it answers calls and messages, captures enquiries, books work into a diary and helps assign it to the right person. We provide the software and keep it running. We do not carry out the work booked through it.

What the business is responsible for

The business remains responsible for the services it delivers to its own customers — pricing, quality, attendance, safety, warranties and refunds. Cortex Pulse Ltd is not a party to any contract between the business and its customers.

The business is responsible for what it tells the AI agent to do: the services it offers, the areas it covers, its prices and its policies. The agent follows those instructions.

The AI agent

The agent works from the business's configuration and will hand over to a person when it is uncertain or when the business has told it to. It is capable of error. The business should review bookings as it would review any taken by a member of staff, and we recommend keeping human oversight of anything unusual, high-value or safety-related.

Accounts and access

Logins are personal and must not be shared. Each person who needs access has their own. Owners and admin managers can suspend or remove access at any time from the dispatch hub, and should do so promptly when someone leaves.

Subscription, seats and payment

Cortex Pulse is charged per seat per month for the agreed contract term, invoiced in advance. Seats can be added at any time and are charged from the date they are added. Removing or suspending a seat stops it billing from the next invoice.

Ending the contract

The contract runs for the agreed term and continues afterwards until either side ends it with the agreed notice. An owner can request closure from within the app; that starts a conversation rather than ending the contract immediately, so any notice period or outstanding charges can be settled. Deleting an individual login does not end the contract.

On closure the business can export its data. We then delete it in line with the retention periods set out in the privacy policy.

Availability

We aim to keep the service available at all times and will give notice of planned maintenance where we can. We do not guarantee uninterrupted service, and the business should have a fallback for answering calls during an outage.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in any twelve-month period is limited to the fees paid in that period, and we are not liable for lost profits or lost business.

Changes

We may update these terms; the version and date at the top of this page always shows the current one, and material changes will be notified in advance.

Law

These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.